Responsible Gaming

Responsible gaming at Bet Plays on betplays-play.ca means approaching online casino play as entertainment, not as a way to make money or solve financial problems. Gambling always involves risk. You should only play with funds you can afford to lose and only when it does not interfere with your personal, family, or professional responsibilities.

The Bet Plays brand, operated by Creative Alliance N.V. under Curaçao licence 365/JAZ (sub-licence GLH-OCCHKTW0701272021), provides tools and information to help Canadian players manage their play. This includes optional limits, breaks from play, and self-exclusion options, as well as access to independent support services across Canada and internationally.

While Bet Plays is available to players in Canada as an offshore (grey-market) service and is not regulated in Ontario, the operator is committed to aligning with recognised responsible gambling standards. If you feel that your gambling is no longer fun or is causing harm, it is important to act early. The support team at betplays-play.ca will take your concerns seriously and can help you apply limits, request time-outs, or close your account, and will signpost you to professional help where appropriate.

Risk Awareness

Understanding the early warning signs of problematic gambling is essential for staying in control. Risky behaviour can develop gradually and may not be obvious at first. Monitor your own play honestly and regularly.

Common signs of potential gambling harm

• Frequent or escalating betting: You are gambling more often, with higher stakes, or on more products than you planned, including late at night or for long sessions.
• Preoccupation with gambling: You frequently think about Bet Plays or other gambling sites when you are at work, with family, or doing other activities, and you feel impatient to return to play.
• Chasing losses: After losing, you immediately try to win the money back, increase your stakes, or continue playing despite fatigue or stress.
• Spending beyond your means: You gamble with money needed for rent, bills, food, education, or other essentials, or you borrow or use credit to continue playing.
• Hiding behaviour: You lie about how much time or money you spend, delete transaction histories, or become defensive when asked about gambling.
• Emotional impact: You experience guilt, anxiety, depression, sleep problems, or irritability linked to your gambling activity.
• Neglecting obligations: Gambling leads you to miss work or studies, cancel social plans, or reduce time with family and friends.

Quick self-assessment checklist

Consider the following statements honestly. Answer "Yes" or "No" to each:

• Do I gamble more money or more often than I initially intend?
• Do I gamble to escape stress, loneliness, boredom, or other difficult feelings?
• Have I tried to win back money I have lost ("chasing losses")?
• Have I ever borrowed money, sold possessions, or delayed paying bills to fund gambling?
• Have friends or family commented negatively on my gambling or expressed concern?
• Do I feel irritable, anxious, or low when I try to cut down or stop?
• Have I hidden, minimised, or lied about my gambling activity or losses?
• Am I using money intended for essentials (rent, utilities, food, debts) to gamble?

If you answer "Yes" to several of these questions, your gambling may be putting you at risk. You are strongly encouraged to set stricter limits, take a break, consider self-exclusion, and contact one of the professional support services listed below.

Limits & Tools

Bet Plays on betplays-play.ca encourages all players in Canada to make use of account-based tools designed to keep play within safe, affordable boundaries. These tools are voluntary but highly recommended, and they do not replace your responsibility to comply with local age and gambling laws in your province or territory.

Deposit limits (daily, weekly, monthly)

Deposit limits help you control how much money you can add to your Bet Plays balance over a defined period. To set or adjust limits:

1. Log in to your account at betplays-play.ca.
2. Go to "My Account" or "Profile" and open the "Responsible Gaming" or "Limits" section.
3. Select Deposit Limits and choose a period: daily, weekly, and/or monthly.
4. Enter the maximum amount (e.g., CAD 20 per day, CAD 100 per week, CAD 250 per month) that you can comfortably afford to lose without affecting essential expenses.
5. Confirm your selection. A confirmation message should be displayed in your account.

• Lowering limits: Usually takes effect immediately or very quickly.
• Increasing limits: May require a "cooling-off" period (for example, 24 hours) before becoming active, and you may be asked to confirm the change again.

These technical measures are implemented under the Curaçao licence of Creative Alliance N.V., but you remain responsible for choosing conservative amounts that reflect your financial situation and for complying with any stricter provincial rules in Canada.

Time and session limits

Time controls help you manage how long you spend playing in a single session:

• Session timers / reality checks: In the Responsible Gaming or Settings section, you can enable reminders that appear after a chosen period (for example, every 15, 30, or 60 minutes). These pop-ups summarise time spent and may show net win/loss, prompting you to log out or continue.
• Daily time limits: Where available, you can set a maximum number of hours per day during which you can be logged in or actively wagering on betplays-play.ca.

When a time limit is reached, you may be logged out automatically or prevented from placing new bets until the next period begins.

Short breaks ("Time-Out" 24 - 72 hours)

A Time-Out is a short cooling-off period that temporarily blocks gambling access while preserving your account information:

1. Log in and navigate to My Account > Responsible Gaming > Time-Out (or similar wording in your account area).
2. Choose a Time-Out duration, typically 24 hours, 48 hours, or 72 hours.
3. Read the on-screen explanation of what will happen to your access during the Time-Out, then confirm.
4. Once active, you will be unable to deposit or place bets until the period expires. Attempted logins may be restricted or limited to viewing information only.

A Time-Out cannot normally be cancelled or shortened once started, and you should treat it as a firm commitment to take a step back from gambling. If you find that you repeatedly need Time-Outs or resume heavy play immediately afterwards, consider a longer self-exclusion as described below.

Self-Exclusion

If gambling is causing you harm or you feel unable to control your behaviour using limits alone, self-exclusion is a stronger measure. Self-exclusion blocks access to your Bet Plays account on betplays-play.ca for a defined period, or permanently.

How to request temporary or permanent self-exclusion

1. Access the self-exclusion section: Log in and go to My Account > Responsible Gaming > Self-Exclusion (wording may vary). If you cannot find it, contact support via live chat.
2. Choose the exclusion period: Typical options include:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent closure)
3. Read the conditions: Carefully review what self-exclusion means, including restrictions on logging in, depositing, receiving bonuses, or reopening the account.
4. Confirm your decision: Tick any required confirmation boxes (for example, acknowledging that self-exclusion cannot be shortened) and click Confirm or Submit.
5. Support confirmation: You should receive an on-site message or email confirming that self-exclusion is active and specifying the end date (if not lifetime).

If you are unable to complete these steps, you can request self-exclusion via live chat or through the support contact channels indicated on betplays-play.ca. Clearly state that you wish to self-exclude and for how long.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit, or place bets for the duration of the exclusion. Attempts to create new accounts with Bet Plays may be blocked and may violate the terms and conditions.
• Marketing communications: The operator will take reasonable steps to stop sending you direct marketing related to gambling for the exclusion period.
• Existing balance: Treatment of remaining real-money balances and pending withdrawals is governed by the general terms and conditions. In many cases, you may be able to request withdrawal of eligible funds; however, bonuses and bonus-derived funds may be subject to separate rules. Contact support promptly if you have an active balance at the time of exclusion.
• Irreversibility within the period: Self-exclusions of 6 months or more should be considered binding. Early reopening is generally not allowed. For lifetime exclusions, reopening may be refused entirely.

Please note that self-exclusion at betplays-play.ca applies only to this operator and does not automatically include provincially regulated casinos in Canada or other offshore sites. You may wish to self-exclude separately with any local, provincially regulated providers in your province or territory. Ontario residents should seek support and exclusion through legal, locally regulated providers and services and are advised not to use betplays-play.ca, which is not registered with iGaming Ontario.

Support Resources

Independent, confidential support is available throughout Canada and internationally. You do not need to be a customer of a provincially regulated casino to receive help. The services below are free and separate from Bet Plays and Bet Plays.

Local support for players in Canada

• British Columbia - BC Gambling Support Line
  Phone: 1-888-795-6111 (24/7)
  Languages: English, with access to interpreters for multiple languages.
• Ontario - ConnexOntario (for health and addiction support, even though Bet Plays is not regulated in Ontario)
  Phone: 1-866-531-2600 (24/7)
  Web: connexontario.ca
  Languages: English and French; additional languages via interpreter.
• Alberta - AHS Addiction Helpline
  Phone: 1-866-332-2322 (24/7)
  Languages: English; translation services available.
• Quebec - Jeu: aide et référence
  Phone: 1-800-461-0140 (24/7)
  Languages: French and English.
• Saskatchewan - Problem Gambling Helpline
  Phone: 1-800-306-6789 (24/7)
• Manitoba - Gambling Helpline
  Phone: 1-800-463-1554 (24/7)
• Nova Scotia, New Brunswick, Prince Edward Island - Atlantic Problem Gambling Helpline
  Phone: 1-888-347-8888 (24/7)
• Newfoundland and Labrador - Gambling Help
  Phone: 1-888-899-4357 (24/7)

These services provide confidential listening, information, and referrals to counselling and treatment. They are independent of betplays-play.ca and do not share information with the operator.

International support organizations

Self-exclusion schemes and blocking tools

• National self-exclusion schemes in other countries (examples):
  • UK - GAMSTOP: Free self-exclusion from licensed UK online gambling sites (gamstop.co.uk).
  • Spain - RGIAJ: Registro General de Interdicciones de Acceso al Juego allows individuals to bar themselves from licensed Spanish operators.
  These schemes do not control access to betplays-play.ca but may be relevant if you also use operators licensed in those jurisdictions.
• Device-level blocking software:
  • Gamban: Paid software that blocks access to most gambling websites and apps on your devices (gamban.com).
  • BetBlocker: Free blocking software and app supporting multiple platforms (betblocker.org).
  Installing blocking software can provide an additional barrier alongside the account-based tools offered by Bet Plays.

Family and affected others support

• Gam-Anon: Support fellowship for family and friends of people with gambling problems (gam-anon.org).
• Gambling Therapy - Family & Friends: Online forums and groups specifically for affected others (through gamblingtherapy.org).
• Provincial health services: Many of the Canadian helplines above can refer family members to specialised counselling.

All reputable support services treat your information as confidential within the limits of local law and professional ethics. You can seek help anonymously and are not required to share account details with betplays-play.ca when contacting them.

Help for Family

Gambling problems affect not only the person who gambles but also partners, children, friends, and colleagues. If you are worried about someone who uses Bet Plays or other gambling sites, support is available for you as well.

How to talk to someone about their gambling

• Choose the right time and place: Speak when the person is sober, not currently gambling, and when you both have time to talk calmly.
• Focus on behaviours and impacts: Use "I" statements (for example, "I am worried because...") rather than blaming or attacking. Describe specific examples: missed bills, changes in mood, or secrecy.
• Avoid ultimatums unless necessary for safety: Sudden, absolute threats can cause denial or conflict. Set clear boundaries without escalating the situation.
• Encourage professional help: Suggest a confidential conversation with a helpline, counsellor, or doctor. Offer to sit with them while they call or use online chat.
• Know your limits: You cannot force someone to change, but you can protect yourself and other dependants, especially around shared finances.

Resources for family members

• Gam-Anon: Provides meetings, literature, and online information for those affected by another person's gambling (gam-anon.org).
• Online forums and chats: Services such as Gambling Therapy (Family & Friends sections) offer moderated forums where you can share experiences and coping strategies.
• Provincial helplines: The Canadian helplines listed above also support family members and can refer you to local counselling, financial advice, or family therapy.

Recommended next steps if you are affected

1. Seek confidential advice: Call a provincial gambling helpline or speak to your family doctor or a licensed psychotherapist with experience in addiction.
2. Protect finances: Consider separating finances where possible, monitoring joint accounts, and seeking independent financial counselling.
3. Encourage responsible gaming tools: If safe to do so, suggest that the person uses deposit limits, Time-Outs, or self-exclusion both on betplays-play.ca and on any locally regulated sites.
4. Look after your own wellbeing: Access support groups, counselling, or emergency services if you feel at risk of emotional or physical harm.

Operator's Commitment

Bet Plays, operated for Canadian players through Bet Plays on betplays-play.ca by Creative Alliance N.V. (registration number 153106, Curaçao), operates under a Curaçao gaming licence and is not overseen by Canadian provincial regulators. Nevertheless, the operator has internal procedures designed to identify and reduce gambling-related harm.

Internal risk checks and monitoring

• Behavioural analysis: Automated systems may monitor indicators such as unusually long sessions, rapid and repeated deposits, frequent use of multiple payment methods, and patterns consistent with chasing losses.
• Age and identity controls: Know-Your-Customer (KYC) checks are used to verify that players are adults and to reduce the risk of identity misuse. You must be of legal gambling age in your province or territory (usually 18 or 19) to play.
• Limit and self-exclusion enforcement: Once you set a limit or activate self-exclusion, the operator aims to enforce it consistently across your Bet Plays account on betplays-play.ca.

When support may contact you

In some circumstances, the customer support or responsible gaming team may proactively contact you using the contact details registered in your account (for example, email, in-account message, or phone) if:

• There are sudden and significant increases in your deposits or stakes.
• You frequently reverse withdrawals or seek to cancel limits soon after setting them.
• Your play patterns suggest loss-chasing or other potential harm indicators.
• You request self-exclusion, mention financial hardship, or express distress about your gambling.

In such cases, the team may:

• Provide information about limits, Time-Outs, and self-exclusion options.
• Recommend you contact professional support services in Canada.
• Apply or strengthen responsible gaming measures on your account, including placing restrictions on bonuses or, in serious cases, closing the account.

Because betplays-play.ca operates as an offshore site in Canada, there is no access to provincial dispute resolution bodies (such as iGaming Ontario or other Canadian regulators) for enforcement of responsible gambling measures. Players should therefore use all available personal tools and independent support resources and never gamble with money they cannot afford to lose.

Updates

This responsible gaming page is reviewed periodically to reflect changes in the operator's tools, internal procedures, and applicable standards in Curaçao and in the Canadian context, including evolving best practices in harm minimisation.

How you will be informed of changes

• On-site notifications: Material updates may be highlighted via banners or notices within your account area on betplays-play.ca, particularly when new tools or options are introduced.
• Email communications: Where required or appropriate, Bet Plays may send emails to registered players describing significant changes to responsible gaming features or policies. Ensure your contact details are up to date and marketing preferences correctly set.
• Policy versioning: The bottom of this page shows the date of the last update so you can see when the information was most recently reviewed.

Changes to this page do not override the general terms and conditions of betplays-play.ca but are intended to complement them and to strengthen player protection. Continued use of the site after updates may be treated as acceptance of changes, so you should review this page regularly.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help using the tools described above, or wish to provide feedback on your experience, you can contact the operator's support and responsible gaming team using the channels associated with your Bet Plays account on betplays-play.ca.

Responsible gaming contacts

• Live chat: Accessible via the help or support section on betplays-play.ca, typically within a few minutes. You can request to speak specifically about responsible gaming, limits, or self-exclusion.
• Telephone: A support phone number beginning with country code +44 is referenced by the operator for international support. Please refer to the "Contact Us" or "Help" page when logged in for the complete and current number, as the full number is not publicly specified here.
• Email: A generic email support channel is available, with an indicative response time of around 14 hours. The exact address may vary and is not specified in this document; please use the email address provided within your account or on the official website's support page. You may include "Responsible Gaming" in the subject line to help route your request.

Feedback and self-control request form

Within your account area, you may find a feedback or contact form linked from the Responsible Gaming, Help, or Contact sections. To use it for self-control or support requests:

1. Log in to betplays-play.ca and open the Help or Responsible Gaming section.
2. Select any available "Contact us" or "Feedback" form.
3. Choose a topic such as Responsible Gaming, Limits, or Self-Exclusion.
4. Describe your request clearly (for example, "I want to lower my deposit limit," "I want to self-exclude for 1 year," or "I need information about help services in my province").
5. Submit the form and keep a copy of any confirmation message or email for your records.

Please remember that this page is provided for informational purposes and does not constitute legal, financial, or clinical advice. For urgent emotional or health concerns, contact a provincial helpline, your local health services, or emergency services immediately.